All our pledges will be shipped with the United States Postal Service. You may change your shipping address if your pledge has not been shipped by contacting [email protected] Once items are shipped, you will receive a notification that it has been shipped and cannot change the address
For US orders, rewards will arrive within 3-5 business days and for international customers, it will take between 10-14 days. If we attempted delivery and you do not receive it because you’re not there, provided the wrong address, moved without providing us the updated address and the package gets returned back to us, we can resend you the order after the reshipping fee is paid. Our team can send you the invoice for it.
If you have any problems with receiving your shipment, missing/damaged items, please contact [email protected] as soon as possible. Once all pledges are shipped and received, you have 2 weeks to notify us of any issues that needs to be resolved. We are not responsible for LOST/STOLEN packages after tracking information from USPS says "delivered". No refund will be issued or order reshipped if USPS has updated your package status as "delivered".
We have a 100% pledge back guarantee = you have 7 days after the end of the campaign to receive a full refund for the rewards you pledged for on Kickstarter. After the 7 days, we will start placing orders for materials for production and will NOT issue any refunds.
Exchange and Return Policy
There are no returns for crowdfunding products. However, if you received the wrong pledge, please contact [email protected] and we will be more than happy to assist you.
Customs and Duties
For those backers who reside outside the US, we are not allowed to mark these pledges as gifts when being shipped. We are unable to cover any VAT, GST, duties and taxes that may be imposed on the product from your country of residence. There will be not duties and taxes for US customers as we manufacture and ship our products from the United States.
Once surveys are sent out to our backers, please fill them out as soon as you can so we can ship out rewards to you on time without any delays. These surveys are important as it tells us what you are ordering and where we need to ship them to. You will have more than enough time to fill out the pledge survey. However, once all pledges are shipped out and your survey is still not answered. You will have 180? days to complete your survey or you will forfeit your pledge.
To ensure the soap last as long as possible, be sure to place the soap in a holder that drains. Placing the shampoo or conditioner bar in a holder where water can build up can decrease the number of uses of the bar. Avoid dropping the bar into a bath as well.
All our products are made from natural ingredients. If any of our products cause any itchiness or rashes, please discontinue use immediately and consult with a doctor if necessary.
Please note, our products are handmade so there might be a slight difference in color or consistency with different batches. The quality of your products will not be affected.
Goods & Services
In addition to our shampoo and conditioner bars, we intend to expand our
VIORI brand to include skin care, hair care, and face care products,
cosmetics, and other types of all-natural soap bars.